Why Talking to Customers on the Phone is Still Important –and How to Do it Right
More and more people today are checking out a product or service online and then calling a business to learn more. As a result, it is essential that inbound calls driven by online engagement are able to capture useful information about leads as well as convert sales. Unfortunately, a rise in technology means a lot of businesses are out of practice when it comes to driving sales conversions over the phone.
If you can quickly connect with your prospects over the phone, you’ll start to build genuine relationships based on trust and respect. And those genuine relationships will lead to more sales.
Want to keep a prospect talking to you? Of course you do! The key is to ask a lot of questions. Sometimes we’re in such a hurry to get across what we want to say that we ignore what prospects want from us.
Do you start rambling when you are on the phone to sales leads? Stop. Long, complex sentences might make sense to you but they confuse prospects and make them lose interest.