How to Connect with Customers Over the Phone and Build Relationships
In today’s digital world, you can connect with customers and do business without ever talking to that person. While that is pretty amazing when you think about it, it also isn’t always a good thing.
Talking to a one-on-one can go a long way toward forming loyal bonds with them. Unfortunately, making conservation is a lost art. An article on Huffpost.com, How to Win a Customer’s Heart Through a Phone Call, talks about the importance of being able to master the art of conversation with customers and prospects.
No matter what industry you work in, knowing how to communicate with people over the phone is critical. This is especially true in light of the fact that half of all people say that when they are having an issue with a company, they want to talk to someone on the phone about that issue.
If you don’t feel that you have the infrastructure to handle customer calls or you are not comfortable with your staff’s ability to handle such calls, outsourcing may be the answer. Every day, Tactical Telesolutions helps businesses just like yours handle their inbound and outbound calls. To learn more, give us a call at (800) 700-7422 or visit us at https://www2.tacticaltelesolutions.com. We’d love the opportunity to talk with you!