Companies Struggle to Keep Pace with Customer Service Calls During Pandemic

customer service rep

As a result of the COVID-19 crisis, companies across the nation are reporting a huge surge in customer service calls. For companies to weather this storm and maintain customer loyalty, they need to provide extra support for their customer service reps. 

Customer Calls to Companies Rise Amid Coronavirus, but Operators Aren’t Standing By

https://www.wsj.com/articles/calls-to-companies-rise-amid-coronavirus-but-operators-arent-standing-by-11585483200

America’s biggest companies are racing to overhaul customer-service operations that are ill-equipped to have employees working from home amid a pandemic.

Press 1 for Frustration: Customers Run into Record Phone Waits as Companies Grapple with Worker Safety

https://www.washingtonpost.com/technology/2020/04/14/customer-service-coronavirus/

People hoping to defer mortgage or credit card payments, collect unemployment, cancel airline flights or locate missing shopping orders are all running into unprecedented waits for customer service by phone.

The Impact of Unanswered Calls to Your Business – and How to Solve it

https://www.theclintoncourier.net/2020/01/28/the-impact-of-unanswered-calls-to-your-business-and-how-to-solve-it/

Dropping customers calls and heavy wait times are a clear sign of poor customer service. One missed phone call can be a huge blow to your company’s image and reputation. 

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These are unusual times and customer service matters more than ever. For companies to weather this storm and maintain customer loyalty, they need to provide extra support for their customer service reps.  If you need additional support, contact Tactical Telesolutions at (800) 700-7422 or
visit us at https://www2.tacticaltelesolutions.com