Customer Service Tactics that Turn Clients Off

Outstanding customer service is essential if you want your business to grow and thrive. In fact, many people say that even if they love a product or service that a business provides, if the customer service is bad, they will walk away. There are obvious ways we show customers that we care. We listen, we […]

Telephone Surveys Provide Accurate Assessment of Customer Service Performance

If you were to compare two companies that provide exactly the same product at the exact same price how would you be able to predict which one would be more successful? It comes down to one thing: customer service. Customer service is so important, in fact, that if one company sells the same product at […]

Perfecting the Art of the Sales Conversation

We’ve all heard the adage that admitting you have a problem is the first step in fixing it. If you are in the business of sales there are probably a lot of things you could be doing better. Even if you feel as if you are a pretty competent sales person, it is likely that […]