As a result of the COVID-19 crisis, companies across the nation are reporting a surge in more complicated customer service calls. A majority of these calls have to do with customer frustration concerning things like increased shipping times and production delays. These calls are further complicated by the fact that reps are often fielding these calls from their own homes.
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Calls to customer service lines are on the rise. From frequent flyers wanting a refund on a plane
ticket to consumers wondering where their package is, more and more people are calling for help.
On the other end of the line are customer service reps dealing with calls that never seem to let up.
An active phone number for your business may not seem very important in today’s digital
marketplace chock full of things like chatbots and more. However, nothing could be further
from the truth.