Frequently Asked Questions
Can’t find what are you looking for in our Frequently Asked Questions section?
For more questions or information, please contact our team.
Address
2121 N California Blvd Suite 260
Walnut Creek, CA 94596
Contact
Toll-free: (800) 700-7422
Phone: (415) 788-8808
Fax. (415) 788-8848
Opening Hours
Mon-Fri: 8:00 AM – 5:00 PM
1. How does TTS charge for services?
Pilots are typically $8,000 and all-inclusive. There are no other fees. Compare this rate to full time employees, management lists, software, hardware, phones and facilities, not to mention intellectual property, and you will want to try TTS! When you see the results, you will want to stay at TTS!
2. What do you charge for set up?
TTS does not charge for set up. TTS includes consultative time, script revisions, list strategy, and training in the free set up.
3. Do you have a minimum?
4 weeks
4. Does TTS provide lists?
Yes, TTS furnishes lists. The first 1,000 records are free. TTS is expert in sourcing 3rd party lists as well, and enjoys a discount with preferred sources such as Jigsaw. TTS clients get their legacy lists appended, and they get a copy of the campaign list on demand.
5. Do you offshore?
No. TTS conducts all campaigns from 2121 N California St, Suite 260 Walnut Creek, CA 94596 and you are welcome to visit the team.
6. What is the typical profile of a TTS caller?
The majority of TTS agents have been with the company for 2+ years. The average age is 40 years old. 16 years.TTS selects agents from a very talented pool. Many of our agents do not want to commute to Silicon Valley which enables us to keep technology interested folks here on the phone! TTS agents are articulate, polite, and conversational, and you will get to meet them prior to the project. 1/3 16+ 7+
7. Does TTS use a predictive dialer?
No. That annoying pause you hear when a telemarketer calls you at home is a predictive dialer seeking a live pick up.
8. Does TTS write scripts?
Yes. And please note, TTS scripts tend to dovetail with other marketing materials and positioning. In fact, the telemarketing campaign is by nature a chance to test and modify your message before you commit it to print or other media channels–so consider the TTS scripting process a value-add benefit.
9. Does TTS provide pay per appointment or performance based campaigns?
TTS is an hourly based model with a 3 day cancellation clause in every agreement.
TTS provides direct one-to-one email as part of the tele-prospecting program, live from the desktop level, most typically using the client’s domain address or an alias. In addition, TTS can also manage lists for outbound email marketing and uses Vertical Response as the platform. And remember, as TTS navigates through lists we append emails and gain opt-ins…an added value!
TTS will negotiate pay per performance scenarios after a minimum initial engagement of 160 calling hours. Why? As a boutique organization, TTS agents are in high demand at an hourly rate. Many TTS clients have differing measures of success (one might be selling a $2,500 seminar, another may be seeking a $500,000 enterprise level sale). Until real metrics emerge TTS will not commit the agents to a performance-based campaign. The good news is that numerous clients have preferred the “holistic approach” TTS offers wherein all levels of leads are cultivated as opposed to “appointments only”. In this model, TTS also doesn’t have to “force” appointments through the funnel to get paid. In addition, TTS clients have mentioned that our total cost per acquisition was often 50% to 75% less expensive than some appointment based companies. That plus the added value of LIST OWNERSHIP and the overall project analysis are hard to beat.
10. Does TTS interface with Salesforce.com?
Yes, TTS does interface with Salesforce.com either via seats deployed onsite, administrative access where appropriate, or most commonly, where TTS configures outputs for seamless upload. TTS recommends configured uploads for the pilot phase of a campaign to “eyeball” the data coming in — often clients want a single administrator to be aware of the lead flow and how they get distributed to the sales team.
11. Does TTS offer email services?
TTS provides direct one-to-one email as part of the tele-prospecting program, live from the desktop level, most typically using the client’s domain address or an alias. In addition, TTS can also manage lists for outbound email marketing and uses Vertical Response as the platform. And remember, as TTS navigates through lists we append emails and gain opt-ins…an added value!